Thank you for choosing Groovepets! We understand how important shipping is, so we've worked with our dropshipping partner, CJ, to provide you with transparent and efficient delivery options.
Processing Times:
- Orders are processed within 24 hours of being placed.
Shipping Methods and Costs:
- We offer both flat rate and weight-based shipping options.
- Flat rate shipping: $5 for orders under $250, FREE for orders over $250 within the USA.
- Weight-based shipping: Calculated at checkout based on your order's weight and destination. We use CJ's international shipping rates, which vary depending on the country.
Delivery Times:
- Standard Shipping: Delivered within 5-15 business days for most USA orders.
- International Shipping: Delivery times vary depending on the country. You can see estimated delivery times at checkout during the ordering process.
Tracking Your Order:
- You will receive a shipping confirmation email with a tracking number once your order ships. You can track your order through CJ's website with the provided tracking number.
Returns and Exchanges:
- Please visit our Returns and Exchanges page for more information on our return and exchange policy. CJ will handle return shipping based on their policy.
Important Notes:
- We are not responsible for any delays caused by customs or the carrier.
- We cannot guarantee specific delivery dates, especially during peak shipping seasons.
- We reserve the right to change our shipping policy at any time without notice.
- CJ handles insurance for lost or damaged packages. Please refer to their website for details.
- We will notify you if there are any shipping restrictions for your order due to size or other factors.
Finding Your Shipping Policy:
You can find this shipping policy at the footer section of every page on our website.