Shipping Policy
Thank you for choosing Groovepets! We understand how important shipping is, so we've worked with our dropshipping partner, CJ, to provide you with transparent and efficient delivery options.
Processing Times:
- Orders are processed within 24 hours of being placed.
Shipping Methods and Costs:
- We offer both flat rate and weight-based shipping options.
- Flat rate shipping: $5 for orders under $250, FREE for orders over $250 within the USA.
- Weight-based shipping: Calculated at checkout based on your order's weight and destination. We use CJ's international shipping rates, which vary depending on the country.
Delivery Times:
- Standard Shipping: Delivered within 5-15 business days for most USA orders.
- International Shipping: Delivery times vary depending on the country. You can see estimated delivery times at checkout during the ordering process.
Tracking Your Order:
- You will receive a shipping confirmation email with a tracking number once your order ships. You can track your order through CJ's website with the provided tracking number.
Returns and Exchanges:
- Please visit our Returns and Exchanges page for more information on our return and exchange policy. CJ will handle return shipping based on their policy.
Important Notes:
- We are not responsible for any delays caused by customs or the carrier.
- We cannot guarantee specific delivery dates, especially during peak shipping seasons.
- We reserve the right to change our shipping policy at any time without notice.
- CJ handles insurance for lost or damaged packages. Please refer to their website for details.
- We will notify you if there are any shipping restrictions for your order due to size or other factors.
Finding Your Shipping Policy:
You can find this shipping policy at the footer section of every page on our website.